Service

A satisfied customer is the best business strategy of all.

– Michael LeBoeuf

You will never wind alone!

Our service technicians accompany you from the installation of the machine and support you whenever necessary. We are fast, flexible and never leave you alone with your machines.

Fast and responsible

We offer you an individual service and extensive support in all phases of our collaboration.

1

Consulting

We develop customized solutions, which are precisely tailored for your demands. We have agencies worldwide and help our customers to find the perfect coil winding machine.

2

Preventative measures

Our machine systems and software are sustainable and made to last long. They are built user friendly and can be continuously updated.

3

Condition monitoring

There are extensive diagnostic tools and error logs which allow fast fault detection and repair. In case of any errors the machine operator and service personnel get detailed error messages.

4

Maintenance contracts

With our individual service contracts, we maintain your machines regularly and continuously carry out modernizations.

5

Remote control system

Software applications and error solving can be done quickly and inexpensively using remote maintenance.

6

Field service / Spare parts

Our highly qualified service technicians will also travel to your company if needed and help you to solve problems on site
and optimize your production.

7

Modernisation

We can also provide state of the art accessories to upgrade older machines.

"Our requirements have always been professionally implemented at a high technical level. After delivery of the machines, we could always rely on a fast service."
Karsten Ihde
Head of Technology at RITZ

Customized Engineering

Please tell us your technical requirements and specifications. We will provide a quote based on your demands!

Viktor Wirt

Head of Service